Warranty

Complete Dental Turbine Assemblies

Standard Warranty is 6 months from the date of sale (the warranty start date is the date of our invoice to you) for dental rotors with standard bearings or ceramic-hybrid bearings and 3 months warranty for canisters with standard bearings or ceramic-hybrid  bearings.

Failure or damage due to misuse or abuse, including improper installation procedures, improper maintenance and sterilization procedures, and any other actions inconsistent with recommended instructions may void warranty.

Please keep in mind that your warranty in our internal process is 6 months when the lifetime of our dental rotors is about 24 months on condition of correct emplyment and maintanance.

Bearings 

Bearings are warranted against manufacturing defects only. Manufacturing defects include missing and/or damaged components (i.e. balls or shields), improper assembly of bearings or bearings built with the wrong components.

The warranty does not cover damage made by the customer during handling and/or installation of the bearing. Any misuse of the bearings, contamination of the bearing or tampering with the bearing (such as disassembling the bearing) will also void the warranty. In case of manufacturing defects bearings should be returned in the original package.

Return Procedures

The customer is required to notify us of the part number, description, quantity, and return reason of all product being prepared for return. Shipping costs for returned product are the responsibility of the customer.

For warranty returns we require that you include original invoice and the defective/damaged product for inspection.

For all other returns, product must be in new, unused condition or in an unopened package and may be subject to a 20% restocking fee.